Software won't open

I e-mail you guys and you never respond.  I left a message on your Facebook page 5 weeks ago and you never responded (just left another one).  How is anyone supposed to reach you when there are issues with your software?  It's annoying!

Anyway, software won't open on my computer (I have Windows 10).  It worked fine for a long time but now nothing.  I uninstalled it and reinstalled it and it STILL won't open.