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Unable to download you tube music

I purchased plus today.  I finally got it activated.  Have several differnet errors after trying to delete and reinstall.

1.  I go to You tube and copy the link.

2.  I open downloader

3.  Paste the URL in box at the top

4.  Get a message "video is being fetched.  Please wait ."

5.  Next message says, "Object reference not set to an instance of an object"

I purchased this product a few years ago and loved it.  However, now I am thinking about getting my money back with Plus.  

1 reply

I'm sorry to hear you are having this issue. Could you please give me the URL for the video you are trying to download? What version of Windows are you using?