I try to download some videos and it says that it started transfering but it isn't. But some videos it will transfer normally.

the 'report a problem' from the software does not work. All It gives is an hourglass after pressing the submit button and nothing happens.  The reason I originally tried to contact you is I tried to download this video and all it does is display a spinning wheel. It just sits there and spins.

http://www.today.com/video/war-on-cancer-see-the-latest-groundbreaking-advances-870897219772

Hello!

I queued a lot of downloads in the downloads tab. They were all paused and disappeared after turning off the computer.

I would like to know a way for not happening this anymore.

Thanks!